Shipping policy
SHIPPING & DELIVERY
Our shipping partner, DHL will contact you to schedule the delivery.
Once your order has left us and is with DHL, they will contact you via SMS or email to let you know when to expect the delivery.
Currently, we only delivery to the following countries
- North America: USA, Canada
- Asia: Singapore, Malaysia, Thailand, China, Hong Kong, Taiwan
- Europe: United Kingdom, Switzerland, Italy, France, Germany, Austria, Netherlands, Denmark, Belgium, Norway, Greece
ORDER TRACKING
Once your order has left us, you will receive an email containing an air waybill number to track its progress online. If you are a registered customer, you can also follow your delivery by signing into your account and selecting My Account, followed by Order Status.
IMPORTANT NOTICE FOR COUNTRY OF DELIVERY
China
As clearance procedures vary between Chinese gateways, please contact your local DHL on the telephone numbers below to receive further information.
Call DHL from within China: 800 810 800 (from a landline) or 400 810 8000 (from a mobile).
From the rest of the world:
North China - 86 10 67806680
East China - 86 21 55514777
South China - 86 20 86669288
Depending on the clearance method and value of your order, you may need to provide DHL with further information, such as a copy of your ID and a consignee’s declaration letter.
Malaysia
Due to Governmental changes, Sales and Services Tax (SST) will range from 0% to 10% and any applicable Tax will show at checkout.
CUSTOM DUTIES & TAXES TO BE PAID BY RECIPIENT
All products sold on the Laura Natalie website excludes all taxes and duties to be paid in the recipient’s country.
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.
Our shipping agent, DHL will contact you to inform you of the amount you will need to pay to collect the item.
Please email us at customer@lauranatalie.com for any queries or send us a message via Whatsapp on +65 98599383
